Choose the right purpose
Account support and privacy requests require an email so Gravity can reply and perform proportionate verification. Safety reports may be anonymous. Optional product feedback relies on consent.
Before you send
Share only what is needed. Do not include passwords, access links, precise location, health information, or another person’s private details.
Gravity is not an emergency service and does not guarantee an immediate response. Contact local emergency services when someone is in immediate danger.
How messages are handled
Submissions go to Gravity’s private Supabase support inbox hosted in Ireland and are scheduled for deletion after 365 days. Requests about privacy rights are normally answered within one month, subject to the GDPR.
You can also complain to Integritetsskyddsmyndigheten (IMY).
